Privacy Policy
Last updated: December 2024
Hook Towing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
Information We Collect
When you request our services, we collect:
- Your name and contact details (phone number)
- Your location (to dispatch assistance)
- Details about your vehicle and the issue you're experiencing
- Any other information you provide to us
How We Use Your Information
We use your information to:
- Dispatch towing and roadside assistance services
- Communicate with you about your service request
- Coordinate with our network of operators
- Improve our services
- Comply with legal obligations
Information Sharing
We share your information only with:
- Our network of towing and roadside assistance operators (to fulfill your service request)
- Service providers who assist our operations
- Legal authorities when required by law
Data Security
We implement appropriate security measures to protect your information. However, no method of transmission over the internet is 100% secure.
Your Rights
Under New Zealand's Privacy Act 2020, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
Contact Us
If you have questions about this Privacy Policy, please contact us:
Phone: 0800 422 055
EEK Mechanical Ltd